Passenger Experience Archives - IrishAero - Irish Aviation Research Institute

Belfast International Airport announced the launch of PRM Assist, marking a major advancement in the delivery of special assistance services in Northern Ireland. Belfast International Airport is the first airport in Northern Ireland to deploy this cutting-edge mobile application, aimed at

August 17, 2024

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Delta Airlines to rollout free Wi-Fi on Irish routes

Delta Airlines announced a significant enhancement to its passenger experience through expansion of fast, free Wi-Fi on Viasat-equipped widebody aircraft on a route-by-route basis, presented by T-Mobile. Delta Airlines S.V.P. – Customer Experience Design, Ranjan Goswami said "As we continue to

May 5, 2024

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Shannon Airport adds new website customer services

Shannon Airport website has been enhanced with more streamlined flight booking, car rental and hotel search engines, as well as live flight radar for customers to track the status of flight arrivals and departures in real time. A click and collect

April 20, 2024

irishaviation2023

New Dublin Airport Passenger Panel Meets

A new Passenger Panel to ensure passenger opinions of their experience of Dublin Airport are heard and actions taken by daa, the operator of the airport, met for the first time on 16 April. This new panel covers all aspects of

September 23, 2023March 14, 2024

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Emirates expands business class pre-meal ordering to Dublin route

Emirates announced following the positive feedback of its inflight meal pre-ordering initiative on UK routes to London Gatwick, London Heathrow and London Stansted. The service is now being extended across routes to and from European cities including Dublin. The new service

January 14, 2023March 14, 2024

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Shannon based InflightFlix signs IFE content deal with Aer Lingus

Shannon based InflightFlix International Ltd announced an major inflight entertainment (IFE) destination content deal with Aer Lingus. This agreement follows an initial partnership from 2018 where InflightFlix produced Wild Atlantic Way and Dublin video guides for Aer Lingus. InflightFlix will promote

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Category: Passenger Experience

Belfast International Airport launches PRM Assist

Delta Airlines to rollout free Wi-Fi on Irish routes

Shannon Airport adds new website customer services

New Dublin Airport Passenger Panel Meets

Emirates expands business class pre-meal ordering to Dublin route

Shannon based InflightFlix signs IFE content deal with Aer Lingus

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